Start Your Career With Karma Staff
[/et_pb_blurb][et_pb_text _builder_version=”4.27.4″ text_font=”–et_global_heading_font||||||||” text_font_size=”16px” text_line_height=”1.8em” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]We are seeking a passionate and empathetic Customer Success to join our team and help us deliver relentless customer service.
Join us as a Customer Success Manager and turn client interactions into lasting relationships. Your meticulous attention to detail and strong communication skills will be the driving force behind our customer satisfaction, making a tangible impact on our industry-leading services.
[/et_pb_text][/et_pb_column][et_pb_column type=”2_5″ _builder_version=”4.16″ background_color=”#ffffff” custom_padding=”50px|40px|60px|40px|false|true” custom_padding_tablet=”|50px||50px|false|true” custom_padding_phone=”” custom_padding_last_edited=”on|tablet” border_radii=”on|10px|10px|10px|10px” box_shadow_style=”preset1″ box_shadow_color=”rgba(12,113,195,0.13)” global_colors_info=”{}”][et_pb_button button_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjIyMTIifX0=@” button_text=”Apply for the post” button_alignment=”center” _builder_version=”4.27.4″ _dynamic_attributes=”button_url” custom_button=”on” button_text_size=”14px” button_text_color=”#071855″ button_bg_color=”#ffcf00″ button_bg_color_gradient_direction=”140deg” button_bg_color_gradient_stops=”#007aff 0%|#001f4c 100%” button_bg_color_gradient_start=”#007aff” button_bg_color_gradient_end=”#001f4c” button_border_width=”0px” button_border_radius=”100px” button_letter_spacing=”2px” button_font=”–et_global_heading_font|700|||||||” button_use_icon=”off” custom_padding=”10px|20px|10px|20px|true|true” box_shadow_style=”preset3″ box_shadow_color=”rgba(255,207,0,0.5)” locked=”off” global_colors_info=”{}” box_shadow_color__hover=”#2585b2″ box_shadow_blur__hover_enabled=”on” box_shadow_blur__hover=”40px” box_shadow_vertical__hover_enabled=”on” box_shadow_vertical__hover=”10px”][/et_pb_button][/et_pb_column][/et_pb_row][/et_pb_section][et_pb_section fb_built=”1″ custom_padding_last_edited=”on|tablet” admin_label=”Services” _builder_version=”4.16″ background_image=”https://karmastaff.com/wp-content/uploads/2023/09/img-02.png” background_size=”initial” custom_padding=”31px||31px||true|” custom_padding_tablet=”40px||40px||true|false” custom_padding_phone=”” locked=”off” global_colors_info=”{}”][et_pb_row column_structure=”1_2,1_2″ make_equal=”on” _builder_version=”4.22.1″ custom_margin_tablet=”||-80px||false|false” custom_margin_phone=”” custom_margin_last_edited=”on|tablet” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.16″ background_color=”#ffffff” custom_padding=”30px|30px|30px|30px|true|true” custom_padding_tablet=”” custom_padding_phone=”|20px||20px|true|true” custom_padding_last_edited=”on|phone” border_radii=”on|10px|10px|10px|10px” box_shadow_style=”preset1″ box_shadow_color=”rgba(12,113,195,0.13)” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ text_font=”–et_global_heading_font||||||||” text_font_size=”16px” text_line_height=”1.8em” header_font=”||||||||” header_3_font=”–et_global_heading_font|700|||||||” header_3_text_color=”#071855″ header_3_font_size=”28px” header_3_line_height=”1.2em” hover_enabled=”0″ header_3_font_size_tablet=”24px” header_3_font_size_phone=”18px” header_3_font_size_last_edited=”on|phone” global_colors_info=”{}” sticky_enabled=”0″]Job Overview
As a Customer Success Representative at Karma Staff, you will be the first point of contact for our clients, ensuring they receive outstanding service that exceeds their expectations. Your role will be crucial in fostering long-term relationships and ensuring client satisfaction through effective communication and problem-solving.
[/et_pb_text][et_pb_text _builder_version=”4.27.4″ text_font=”PT Sans||||||||” text_font_size=”16px” text_line_height=”1.8em” header_font=”||||||||” header_3_font=”–et_global_heading_font|700|||||||” header_3_text_color=”#071855″ header_3_font_size=”28px” header_3_line_height=”1.2em” header_3_font_size_tablet=”24px” header_3_font_size_phone=”18px” header_3_font_size_last_edited=”on|phone” global_colors_info=”{}”]Qualifications
[/et_pb_text][et_pb_blurb title=”Comfortable with VOIP services and 24/7 work timings” use_icon=”on” font_icon=”K||divi||400″ icon_color=”#FFCF00″ icon_placement=”left” content_max_width=”800px” _builder_version=”4.27.4″ header_font=”–et_global_heading_font|700|||||||” header_text_color=”#2a3749″ header_font_size=”16px” header_line_height=”1.9em” custom_margin=”||0px||false|false” locked=”off” global_colors_info=”{}”][/et_pb_blurb][et_pb_blurb title=”Excellent English communication skills with the ability to work effectively with customers, vendors, employees, and management” use_icon=”on” font_icon=”K||divi||400″ icon_color=”#FFCF00″ icon_placement=”left” content_max_width=”800px” _builder_version=”4.27.4″ header_font=”–et_global_heading_font|700|||||||” header_text_color=”#2a3749″ header_font_size=”16px” header_line_height=”1.9em” custom_margin=”||0px||false|false” locked=”off” global_colors_info=”{}”][/et_pb_blurb][et_pb_blurb title=”Willingness to learn and passion for helping others” use_icon=”on” font_icon=”K||divi||400″ icon_color=”#FFCF00″ icon_placement=”left” content_max_width=”800px” _builder_version=”4.27.4″ header_font=”–et_global_heading_font|700|||||||” header_text_color=”#2a3749″ header_font_size=”16px” header_line_height=”1.9em” custom_margin=”||0px||false|false” locked=”off” global_colors_info=”{}”][/et_pb_blurb][et_pb_blurb title=”Education: Any Graduate or higher” use_icon=”on” font_icon=”K||divi||400″ icon_color=”#FFCF00″ icon_placement=”left” content_max_width=”800px” _builder_version=”4.27.4″ header_font=”–et_global_heading_font|700|||||||” header_text_color=”#2a3749″ header_font_size=”16px” header_line_height=”1.9em” custom_margin=”||0px||false|false” locked=”off” global_colors_info=”{}”][/et_pb_blurb][et_pb_blurb title=”Customer service experience especially in dealing with American customers” use_icon=”on” font_icon=”K||divi||400″ icon_color=”#FFCF00″ icon_placement=”left” content_max_width=”800px” _builder_version=”4.27.4″ header_font=”–et_global_heading_font|700|||||||” header_text_color=”#2a3749″ header_font_size=”16px” header_line_height=”1.9em” custom_margin=”||0px||false|false” hover_enabled=”0″ locked=”off” global_colors_info=”{}” sticky_enabled=”0″][/et_pb_blurb][et_pb_blurb title=”Proficiency in Problem-solving – is important for addressing customer inquiries and resolving issues.” use_icon=”on” font_icon=”K||divi||400″ icon_color=”#FFCF00″ icon_placement=”left” content_max_width=”800px” _builder_version=”4.27.4″ header_font=”–et_global_heading_font|700|||||||” header_text_color=”#2a3749″ header_font_size=”16px” header_line_height=”1.9em” custom_margin=”||0px||false|false” hover_enabled=”0″ locked=”off” global_colors_info=”{}” sticky_enabled=”0″][/et_pb_blurb][et_pb_blurb title=”Multitasking: The ability to multitask, manage time effectively, and navigate in a Windows environment is crucial.” use_icon=”on” font_icon=”K||divi||400″ icon_color=”#FFCF00″ icon_placement=”left” content_max_width=”800px” _builder_version=”4.27.4″ header_font=”–et_global_heading_font|700|||||||” header_text_color=”#2a3749″ header_font_size=”16px” header_line_height=”1.9em” custom_margin=”||0px||false|false” hover_enabled=”0″ locked=”off” global_colors_info=”{}” sticky_enabled=”0″][/et_pb_blurb][et_pb_blurb title=”Computer skills: Proficient in utilizing Microsoft Office Word and Excel. Good computer skills are necessary for handling customer interactions, maintaining accurate records, and supporting the administrative team.” use_icon=”on” font_icon=”K||divi||400″ icon_color=”#FFCF00″ icon_placement=”left” content_max_width=”800px” _builder_version=”4.27.4″ header_font=”–et_global_heading_font|700|||||||” header_text_color=”#2a3749″ header_font_size=”16px” header_line_height=”1.9em” custom_margin=”||0px||false|false” hover_enabled=”0″ locked=”off” global_colors_info=”{}” sticky_enabled=”0″][/et_pb_blurb][/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.16″ background_color=”#ffffff” custom_padding=”30px|30px|30px|30px|true|true” custom_padding_tablet=”” custom_padding_phone=”|20px||20px|true|true” custom_padding_last_edited=”on|phone” border_radii=”on|10px|10px|10px|10px” box_shadow_style=”preset1″ box_shadow_color=”rgba(12,113,195,0.13)” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ text_font=”PT Sans||||||||” text_font_size=”16px” text_line_height=”1.8em” header_font=”||||||||” header_3_font=”–et_global_heading_font|700|||||||” header_3_text_color=”#071855″ header_3_font_size=”28px” header_3_line_height=”1.2em” header_3_font_size_tablet=”24px” header_3_font_size_phone=”18px” header_3_font_size_last_edited=”on|phone” global_colors_info=”{}”]Key Responsibilities :
[/et_pb_text][et_pb_blurb title=”Customer Interaction Management” use_icon=”on” font_icon=”||divi||400″ icon_color=”#FFCF00″ icon_placement=”left” content_max_width=”800px” _builder_version=”4.27.4″ header_font=”–et_global_heading_font|700|||||||” header_text_color=”#071855″ header_font_size=”16px” header_line_height=”1.9em” body_font=”–et_global_heading_font||||||||” body_font_size=”16px” custom_margin=”||8px|||” hover_enabled=”0″ locked=”off” global_colors_info=”{}” sticky_enabled=”0″]Answer calls, schedule appointments, and provide exceptional service with empathy, while also handling collections and outbound communications to ensure comprehensive support and satisfaction.
[/et_pb_blurb][et_pb_blurb title=”Issue Resolution and Compliance” use_icon=”on” font_icon=”||divi||400″ icon_color=”#FFCF00″ icon_placement=”left” content_max_width=”800px” _builder_version=”4.27.4″ header_font=”–et_global_heading_font|700|||||||” header_text_color=”#071855″ header_font_size=”16px” header_line_height=”1.9em” body_font=”–et_global_heading_font||||||||” body_font_size=”16px” custom_margin=”||8px|||” hover_enabled=”0″ locked=”off” global_colors_info=”{}” sticky_enabled=”0″]Resolve complaints and issues swiftly, ensuring adherence to scripts and compliance with regulations. This includes maintaining the integrity of customer interaction records and timely completion of tasks.
[/et_pb_blurb][et_pb_blurb title=”Technical and Administrative Support” use_icon=”on” font_icon=”||divi||400″ icon_color=”#FFCF00″ icon_placement=”left” content_max_width=”800px” _builder_version=”4.27.4″ header_font=”–et_global_heading_font|700|||||||” header_text_color=”#071855″ header_font_size=”16px” header_line_height=”1.9em” body_font=”–et_global_heading_font||||||||” body_font_size=”16px” custom_margin=”||8px|||” hover_enabled=”0″ locked=”off” global_colors_info=”{}” sticky_enabled=”0″]Provide IT support, such as facilitating computer backups and software upgrades, while also supporting office administrative tasks to ensure smooth operations.
[/et_pb_blurb][et_pb_blurb title=”Relationship Building and Customer Engagement” use_icon=”on” font_icon=”||divi||400″ icon_color=”#FFCF00″ icon_placement=”left” content_max_width=”800px” _builder_version=”4.27.4″ header_font=”–et_global_heading_font|700|||||||” header_text_color=”#071855″ header_font_size=”16px” header_line_height=”1.9em” body_font=”–et_global_heading_font||||||||” body_font_size=”16px” custom_margin=”||8px|||” hover_enabled=”0″ locked=”off” global_colors_info=”{}” sticky_enabled=”0″]Build sustainable relationships and engage customers by going the extra mile, ensuring long-term satisfaction and loyalty through proactive service.
[/et_pb_blurb][et_pb_blurb title=”Performance and Target Management” use_icon=”on” font_icon=”||divi||400″ icon_color=”#FFCF00″ icon_placement=”left” content_max_width=”800px” _builder_version=”4.27.4″ header_font=”–et_global_heading_font|700|||||||” header_text_color=”#071855″ header_font_size=”16px” header_line_height=”1.9em” body_font=”–et_global_heading_font||||||||” body_font_size=”16px” custom_margin=”||8px|||” hover_enabled=”0″ locked=”off” global_colors_info=”{}” sticky_enabled=”0″]Meet personal and team performance targets, manage customer satisfaction levels, and address complaints effectively to improve overall service quality.
[/et_pb_blurb][et_pb_blurb title=”Professional Development and Team Support” use_icon=”on” font_icon=”||divi||400″ icon_color=”#FFCF00″ icon_placement=”left” content_max_width=”800px” _builder_version=”4.27.4″ header_font=”–et_global_heading_font|700|||||||” header_text_color=”#071855″ header_font_size=”16px” header_line_height=”1.9em” body_font=”–et_global_heading_font||||||||” body_font_size=”16px” custom_margin=”||8px|||” hover_enabled=”0″ locked=”off” global_colors_info=”{}” sticky_enabled=”0″]Mentor new colleagues, represent the company with professionalism, and continuously seek personal and professional growth within the business.
[/et_pb_blurb][et_pb_blurb title=”Marketing and Strategic Support” use_icon=”on” font_icon=”||divi||400″ icon_color=”#FFCF00″ icon_placement=”left” content_max_width=”800px” _builder_version=”4.27.4″ header_font=”–et_global_heading_font|700|||||||” header_text_color=”#071855″ header_font_size=”16px” header_line_height=”1.9em” body_font=”–et_global_heading_font||||||||” body_font_size=”16px” custom_margin=”||8px|||” hover_enabled=”0″ locked=”off” global_colors_info=”{}” sticky_enabled=”0″]Support marketing efforts to enhance brand visibility and customer engagement, contributing strategically to business growth and customer base expansion.
[/et_pb_blurb][/et_pb_column][/et_pb_row][/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Perks & Benefits” _builder_version=”4.27.4″ background_color=”#071855″ custom_padding=”35px|0px|76px|0px||” locked=”off” global_colors_info=”{}”][et_pb_row admin_label=”Tittle” _builder_version=”4.16″ global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.27.4″ text_font=”–et_global_heading_font||||||||” text_text_color=”#FFFFFF” text_font_size=”16px” text_line_height=”1.8em” header_font=”||||||||” header_text_align=”center” header_text_color=”#535b7c” header_2_font=”–et_global_heading_font|700|||||||” header_2_text_color=”#FFFFFF” header_2_font_size=”35px” header_2_line_height=”1.3em” text_orientation=”center” max_width=”700px” module_alignment=”center” global_colors_info=”{}”]Perks & Benefits
We are committed to creating a positive and enriching work environment that goes beyond the daily tasks. Our comprehensive perks and benefits package is designed to support our employees in their personal and professional lives.
[/et_pb_text][/et_pb_column][/et_pb_row][et_pb_row column_structure=”1_2,1_2″ use_custom_gutter=”on” make_equal=”on” admin_label=”Features Row” _builder_version=”4.22.1″ custom_padding=”0.75%||0.75%|” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.16″ background_color_gradient_direction=”243deg” background_color_gradient_start=”#3D72E7″ background_color_gradient_end=”#53a0fe” custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_blurb title=”Competitive Salary” use_icon=”on” font_icon=”||divi||400″ icon_color=”#FFCF00″ image_icon_background_color=”#FFFFFF” icon_placement=”left” image_icon_width=”32px” _builder_version=”4.27.4″ header_font=”|600|||||||” header_text_align=”left” header_text_color=”#071855″ header_line_height=”1.4em” body_font=”–et_global_heading_font||||||||” body_text_align=”justify” body_text_color=”#000000″ body_font_size=”15px” background_color=”#ffffff” text_orientation=”center” custom_margin=”|||” custom_padding=”40px|40px|40px|40px” animation_style=”zoom” animation_intensity_zoom=”5%” border_radii=”on|4px|4px|4px|4px” border_color_all=”#FFCF00″ border_width_top=”6px” box_shadow_style=”preset3″ box_shadow_color=”rgba(34,56,101,0.12)” icon_font_size=”32px” global_colors_info=”{}”]While not a perk in the traditional sense, a competitive salary is essential to attract and retain talent. It sets the baseline for an employee’s financial well-being.
[/et_pb_blurb][/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.16″ background_color_gradient_direction=”243deg” background_color_gradient_start=”#3D72E7″ background_color_gradient_end=”#53a0fe” custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_blurb title=”Flexible Work Arrangements” use_icon=”on” font_icon=”||fa||400″ icon_color=”#FFCF00″ icon_placement=”left” image_icon_width=”32px” _builder_version=”4.27.4″ header_font=”–et_global_heading_font|600|||||||” header_text_align=”left” header_text_color=”#071855″ header_line_height=”1.4em” body_font=”–et_global_heading_font||||||||” body_text_align=”justify” body_text_color=”#000000″ body_font_size=”15px” background_color=”#ffffff” text_orientation=”center” custom_margin=”|||” custom_padding=”40px|40px|40px|40px” animation_style=”zoom” animation_intensity_zoom=”5%” border_radii=”on|4px|4px|4px|4px” border_color_all=”#FFCF00″ border_width_top=”6px” box_shadow_style=”preset3″ box_shadow_color=”rgba(34,56,101,0.12)” icon_font_size=”32px” global_colors_info=”{}”]Offering options like remote work, flexible hours, or compressed workweeks can greatly improve work-life balance and accommodate personal needs.
[/et_pb_blurb][/et_pb_column][/et_pb_row][et_pb_row column_structure=”1_2,1_2″ use_custom_gutter=”on” admin_label=”Features Row” _builder_version=”4.22.1″ custom_padding=”0.75%||0.75%|” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.16″ background_color_gradient_direction=”243deg” background_color_gradient_start=”#3D72E7″ background_color_gradient_end=”#53a0fe” custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_blurb title=”Transportation Benefits” use_icon=”on” font_icon=”||fa||900″ icon_color=”#FFCF00″ icon_placement=”left” image_icon_width=”32px” _builder_version=”4.27.4″ header_font=”|600|||||||” header_text_align=”left” header_text_color=”#071855″ header_line_height=”1.4em” body_font=”–et_global_heading_font||||||||” body_text_align=”justify” body_text_color=”#000000″ body_font_size=”15px” background_color=”#ffffff” text_orientation=”center” custom_margin=”|||” custom_padding=”40px|40px|40px|40px” animation_style=”zoom” animation_intensity_zoom=”5%” border_radii=”on|4px|4px|4px|4px” border_color_all=”#FFCF00″ border_width_top=”6px” box_shadow_style=”preset3″ box_shadow_color=”rgba(34,56,101,0.12)” icon_font_size=”32px” global_colors_info=”{}”]We offer transportation services to and from the office, and for those who prefer not to use the cabs provided, we also provide the option of fuel reimbursement.
[/et_pb_blurb][/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.16″ background_color_gradient_direction=”243deg” background_color_gradient_start=”#3D72E7″ background_color_gradient_end=”#53a0fe” custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_blurb title=”Targeted Bonus Program” use_icon=”on” font_icon=”||divi||400″ icon_color=”#FFCF00″ icon_placement=”left” image_icon_width=”32px” _builder_version=”4.27.4″ header_font=”|600|||||||” header_text_align=”left” header_text_color=”#071855″ header_line_height=”1.4em” body_font=”–et_global_heading_font||||||||” body_text_align=”justify” body_text_color=”#000000″ body_font_size=”16px” background_color=”#ffffff” text_orientation=”center” custom_margin=”|||” custom_padding=”40px|40px|40px|40px” animation_style=”zoom” animation_intensity_zoom=”5%” border_radii=”on|4px|4px|4px|4px” border_color_all=”#FFCF00″ border_width_top=”6px” box_shadow_style=”preset3″ box_shadow_color=”rgba(34,56,101,0.12)” icon_font_size=”32px” global_colors_info=”{}”]A targeted bonus program for employees’ financial incentives for achieving specific goals or milestones, aligning their efforts with the company’s vision.
[/et_pb_blurb][/et_pb_column][/et_pb_row][/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.22.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_row _builder_version=”4.22.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.22.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_button button_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjIyMTIifX0=@” button_text=”Apply for the post” button_alignment=”center” _builder_version=”4.27.4″ _dynamic_attributes=”button_url” _module_preset=”default” custom_button=”on” button_text_size=”18px” button_text_color=”#FFFFFF” button_bg_color=”#071855″ button_bg_color_gradient_direction=”140deg” button_bg_color_gradient_stops=”#007aff 0%|#001f4c 100%” button_bg_color_gradient_start=”#007aff” button_bg_color_gradient_end=”#001f4c” button_border_width=”0px” button_border_radius=”100px” button_letter_spacing=”2px” button_font=”–et_global_heading_font|700|||||||” button_use_icon=”off” custom_padding=”10px|20px|10px|20px|true|true” box_shadow_style=”preset3″ box_shadow_vertical=”0px” box_shadow_blur=”0px” box_shadow_spread=”-10px” box_shadow_color=”rgba(25,114,255,0.4)” global_colors_info=”{}” box_shadow_vertical__hover=”10px” box_shadow_vertical__hover_enabled=”on” box_shadow_blur__hover=”40px” box_shadow_blur__hover_enabled=”on”][/et_pb_button][/et_pb_column][/et_pb_row][/et_pb_section]
