In the fast-paced world of property restoration, where every minute counts, Blake faced the same hurdles as many in his line of work. The constant juggling of emergency site visits, client follow-ups, estimations, billing, and CRM management was taking its toll. Blake knew that he needed additional members in his team but was not sure about how to scale considering he was a new business. Blake saw an opportunity to do things differently—and his story shows how innovation and the right team can change everything.
The Early Days: Too Much on One Plate
Running PuroClean of San Clemente was no small feat. Blake knew that in property restoration, speed and precision are everything. When a disaster strikes, people expect quick action and seamless service, but keeping that promise is tough. Every day felt like a race against time: rushing between sites, managing client relationships, and trying to stay on top of the endless admin work.
Blake realized that to deliver the kind of service his clients deserved, he needed to lighten the load. That’s when he discovered Karma Staff.
A Bold Move: Bringing Remote Support into the Mix
Blake’s innovative approach transformed how the property restoration business can operate efficiently. By leveraging a remote professional like Shobhit through Karma Staff, Blake tackled administrative burdens while ensuring superior service delivery.
Shobhit took over a range of office-related tasks, including scheduling, customer service, estimation, social media management, and general administrative duties. This strategic solution allowed Blake to concentrate his efforts on on-site activities—critical areas that directly influenced business growth and client satisfaction.
Teamwork in Action
Here’s how it works: when Blake gets a job referral, the details come in via text. In the past, he’d stop everything to handle the follow-up. Now? He snaps a screenshot, sends it to Shobhit with a quick note, and moves on to his next task.
From there, Shobhit takes over. He enters the job into their system, reaches out to the client, and schedules the initial inspection. By the time Blake shows up at the site, everything’s already in motion. He can focus on what he does best—assessing damage and planning the property restoration—without worrying about the paperwork piling up back at the office.
Once Blake has completed his inspection, he sends the details back to Shobhit, who drafts up a polished estimate using Xactimate. The estimate goes out to the client quickly, keeping everything on track and building trust right from the start.
This partnership saves Blake about an hour of admin work per job, giving him more time to focus on growing his property restoration business and delivering the best possible service.
Big Wins for Blake and PuroClean
Bringing Shobhit into the fold didn’t just make life easier—it transformed the way PuroClean operated. Here’s what changed:
- Enhanced On-Site Productivity: With Shobhit handling the backend operations, Blake was free to devote his time and energy to fieldwork, directly engaging with clients and improving response times.
- Cost Efficiency: Remote staffing solutions significantly cut overhead costs. There was no need for additional office space, and operational expenses like utilities were substantially reduced. Moreover, Shobhit’s employment costs were markedly lower than local hires in San Clemente.
- Scalable Operations: Shobhit’s capacity to manage growing administrative demands allowed Blake to take on more projects without a corresponding increase in staff.
- Streamlined Communication: The implementation of advanced CRM systems ensured that client information, job statuses, and schedules were efficiently managed and accessible to Blake in real-time, enhancing the workflow.
Concluding Reflections
Inspired by Blake’s success with Shobhit at PuroClean of San Clemente? This could be your story too! Explore how Karma Staff’s remote staffing solutions can drive efficiency, reduce costs, and scale your Property Restoration business. Whether you’re struggling with managing administrative tasks or looking to free up more time to focus on core business activities, Karma Staff has the expertise to match you with the right talent. Don’t let traditional staffing limitations hold you back.
Connect with Karma Staff agent today to learn more about our services and start your journey toward operational excellence. Transform your property restoration business with the right people, just like Blake did.
