Customer Success
Start Your Career With Karma Staff
We are seeking a passionate and empathetic Customer Success to join our team and help us deliver relentless customer service.
Join us as a Customer Success Manager and turn client interactions into lasting relationships. Your meticulous attention to detail and strong communication skills will be the driving force behind our customer satisfaction, making a tangible impact on our industry-leading services.
Job Overview
As a Customer Success Representative at Karma Staff, you will be the first point of contact for our clients, ensuring they receive outstanding service that exceeds their expectations. Your role will be crucial in fostering long-term relationships and ensuring client satisfaction through effective communication and problem-solving.
Qualifications
Comfortable with VOIP services and 24/7 work timings
Excellent English communication skills with the ability to work effectively with customers, vendors, employees, and management
Willingness to learn and passion for helping others
Education: Any Graduate or higher
Customer service experience especially in dealing with American customers
Proficiency in Problem-solving - is important for addressing customer inquiries and resolving issues.
Multitasking: The ability to multitask, manage time effectively, and navigate in a Windows environment is crucial.
Computer skills: Proficient in utilizing Microsoft Office Word and Excel. Good computer skills are necessary for handling customer interactions, maintaining accurate records, and supporting the administrative team.
Key Responsibilities :
Customer Interaction Management
Answer calls, schedule appointments, and provide exceptional service with empathy, while also handling collections and outbound communications to ensure comprehensive support and satisfaction.
Issue Resolution and Compliance
Resolve complaints and issues swiftly, ensuring adherence to scripts and compliance with regulations. This includes maintaining the integrity of customer interaction records and timely completion of tasks.
Technical and Administrative Support
Provide IT support, such as facilitating computer backups and software upgrades, while also supporting office administrative tasks to ensure smooth operations.
Relationship Building and Customer Engagement
Build sustainable relationships and engage customers by going the extra mile, ensuring long-term satisfaction and loyalty through proactive service.
Performance and Target Management
Meet personal and team performance targets, manage customer satisfaction levels, and address complaints effectively to improve overall service quality.
Professional Development and Team Support
Mentor new colleagues, represent the company with professionalism, and continuously seek personal and professional growth within the business.
Marketing and Strategic Support
Support marketing efforts to enhance brand visibility and customer engagement, contributing strategically to business growth and customer base expansion.
Perks & Benefits
We are committed to creating a positive and enriching work environment that goes beyond the daily tasks. Our comprehensive perks and benefits package is designed to support our employees in their personal and professional lives.
Competitive Salary
While not a perk in the traditional sense, a competitive salary is essential to attract and retain talent. It sets the baseline for an employee’s financial well-being.
Flexible Work Arrangements
Offering options like remote work, flexible hours, or compressed workweeks can greatly improve work-life balance and accommodate personal needs.
Transportation Benefits
We offer transportation services to and from the office, and for those who prefer not to use the cabs provided, we also provide the option of fuel reimbursement.
Targeted Bonus Program
A targeted bonus program for employees’ financial incentives for achieving specific goals or milestones, aligning their efforts with the company’s vision.